FAQ

Most common questions asked by our customers.

How can I test the bandwidth?

You can download a 10MB file to test our speed here .

Which operating systems are available with the VPS plans?

VPSHosting.com.hk's VPS plans are currently available with either Centos 6, Debian, Ubuntu and Windows Server 2008 R2 and 2012 R2

Can you make me a custom VPS?

YES, we can make custom plans for users based on your requirements. If our published plans do not meet your requirements then please do contact us.

Can I run OpenVPN in your Linux VPS?

Yes you can. In fact, we have many customers in China who are doing this in order to bypass the Great Firewall of China. Please note that TUN/TAP device is not enabled by default. You may go ahead with the purchase of Linux VPS and let us know afterwards that you need to enable TUN/TAP device for VPN purposes.

Feel free to contact us for such matter.

What is a Control Panel and what can it do?

The Control Panel is a web-based interface you can use to administer your domain accounts online. By following the various links in your Control Panel, you can change the contact information for your domain, configure POP accounts, forwards and autoresponders, etc. We offer the award winning PLESK control panel as an option.

Do you offer a trial?

We can offer a trial on a case-by-case basis. However, we do offer a 14 day money-back-guarantee on purchasing a cloud server so you can safely evaluate your cloud server.

For more details with our money back guarantee, click here.

What name servers (DNS) do I use?

You are responsible for running your own DNS. This can be accomplished easily via your 3rd party name server or from your purchased VPS control panel.

What development languages/tools are included?

All VPS servers come with GCC, python, Perl, and PHP available to compile and run today's most popular opensource applications.

Who is InterNIC or HKDNR?

They are an independent organization (formed by government) responsible for controlling domains. The InterNIC is responsible for US domains and HKDNR is responsible for HK domains.

Does your Linux VPS comes with Tomcat?

Tomcat isn't installed by default on Linux VPS (for both Plesk Plans and Bare Plans).

However we'll be glad to help you with it, we can install it for you.

Tomcat has been quite known as memory intensive. We strongly recommend a Linux VPS with at least 2GB of memory.

Does your Windows VPS comes with MS SQL?

Our Windows VPS packages does not include MS SQL by default.
However if you need to have it, just contact us and we'll be glad to help you. We can install MS SQL 2005/2008/2008 R2 Express Edition for you.

Please note that MS SQL is known to consume memory extensively. Thus we highly suggest a Windows VPS with at least 2GB of memory if you require MS SQL.

Is your VPS under a Managed Service?

A more appropriate term would be 'Semi Managed Service'.

That means that we'll take care of the Security Updates for the VPS, as well as the Systems Administration job. Please note that our scope for support would be limited to what we provided by default. eg. VPS Operating System and its related packages.

Should I choose Linux or Windows VPS?

This depend on what exactly you are trying to do with the VPS. For instance:

1. If you simply want to use it for email purposes - either of the two platfroms will do. Both VPS platforms supports email services (POP3, IMAP, SMTP) and webmail.

2. If you will be using it for website hosting:

Choose "Linux" if you will need Apache web server, PHP and MySQL databases. Although PHP and MySQL also works on Windows but its performance is better on Linux environment. Also, if you will be using CMS such as Joomla, Wordpress or Drupal, it's ideal to use Linux.

3. If you will be using Microsoft technologies such as ASP and ASP.NET, you should select "Windows" VPS.

If you are still not sure and your requirement does not fall on the details above, kindly contact our Sales team for assistance.

What is Plesk PowerPack license?

Plesk PowerPack is add-on component that will enhance your Plesk's features with additional powerful tools. PleskPP comes with the following features:

  • Application Pack,

  • SpamAssassin Anti-Spam Software,

  • Multi-Level HelpDesk,

  • Tomcat (JSP) Support,

  • ColdFusionTM Support (license not included),

  • MSSQL Server Support

  • Language Pack.

That means that by having PowerPack, you can manage those applications within Plesk control panel. For instance, you've installed MSSQL (you can't managed MSSQL on Plesk with the default license),  if you have PowerPack license - you can easily manage the databases with Plesk, no need to manage it anymore from SQL Management Studio.

I have placed an order, but have not received phone call for the verification #. Is there any problem to sign up?

System will give you a call automatically after you sign up the order, please verify if the contact number is correct. We are pleased to sign up the offer for you, please provide the following information:

a)      Plan and OS you interested

b)      Bill Cycle

c)       Host/ Domain Name

d)      Company Name

e)      Contact Person

f)       Contact Email Address

g)      Contact Address

If I sign up VPS L2000, is there any control panel installed?

We are using the "power panel" for the Bare Plans. You can also install other control panel or application for your VPS anytime.

Can I upgrade/ downgrade my plan?

Sure, you can upgrade your plan anytime. Just need to send us email to support@vpshosting.com.hk and tell us when you would like to upgrade. For downgrade, once the bill cycle finish, you can downgrade your plan anytime. Same as upgrade, you need to send email to support@vpshosting.com.hk regarding to your request.

Do you have geographical distanced data center?

Our servers are co-located in Hong Kong at Equinix, a leading provider of enterprise level Data Centers across the globe. Equnix is equipped with the latest technology to ensure the availability of your servers is never compromised. Our Data center has over 90 Points of Presence including Hong Kong, China, Asia, Europe, and USA, please feel free to visit here for more details: http://www.vpshosting.com.hk/en/cloud-vps-infrastructure

Do you support website migration?

Generally, we do not provide website migration. However we have a promotion that if you are switching from a competitor in Hong Kong, we can provide you with Free migration. Click here for more details

 

Additionally if you are doing the migration yourself, our technical support are happy to assist you if you meet any problems, and they can guide you step by step when you have any difficulties.

What are the payment methods?

We support Paypal, VISA, Master card, and bank transfer.

How long will the VPS activated once I settled the payment?

VPS details will send you within 24 hours once you settled the payment.

How long have you been in business?

Our company has been established in 2007, has grown rapidly to be one of the forerunners in VPS services and solutions.

Any discount for the plan?

We offer monthly promotions and additional offerings. Please visit our promotions page for current offerings here

 

Is your service cover China area?

There is no geographical limitation for our service, our data center has over 90 Points of Presence including Hong Kong, China, Asia, Europe, and USA etc countries in order to provide a stable and fast vps service to our customers.

How can I purchase your vps?

You can complete the purchase via online easily, once you chose the plan you interested in. Go to our online ordering at https://mya.vpshosting.com.hk/cart.php and fill all the information, it will redirect to the payment page. Account information will send you within 24 hours once you settle the payment.

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Cloud Server Guarantee

 

  • 24 x 7 Technical Support
  • 99.9% Uptime Guarantee
  • 14-Day Money Back Guarantee!
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Features

All our cloud servers give you the power of a dedicated server at a fraction of the cost!

 

With your VPS:

  • Full Root/SSH Access for Linux.
  • Full RDP Access for Windows.
  • Install custom applications.
  • Secured and isolated.
  • Dedicated IP address.
  • Unlimited Emails.
  • Unlimited Databases.
  • PHP, ASP, .NET, Perl, Python.
  • mySQL, MSSQL.
  • SFTP, SSH/RDP, SSL, FTP.
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