Support
We provide Basic Support and Managed Support for our Flexi Cloud Servers.
With Basic Support, we make sure that your control panel is working fine and that your virtual machines can be deployed. Due to your full root access and configurations that you make, we cannot make sure that your virtual machine is running fine.
With Managed Support, we also include help in configuring system level settings and help with some application configuration. We do not support coding or programming of your application. We can also help troubleshoot problems you may be facing when you deploy your application on your Flexi Cloud Servers.
We provide Email Support 24 hours, 7 days a week.
You can login to your customer Portal to send us your support request. Or, if you have registered with us, you can email us directly on support@vpshosting.com.hk.
Guarantee
No matter when or where you are, our technical team is always ready to solve your issues 24 x 7 x 365! You could easily contact us via phone, email and live chat for any assistance regarding technical issues.
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24 X 7 X 365
TECHNICAL SUPPORTNo matter where you are, or what time of the day, our technical team is there 24 X 7 X 365 protection to resolve any issues. You have multiple options to reach our techsupport such as phone, email, and live-chat, to make it convenient for you.
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99.9% UPTIME
Ensure your website is available all the time for your business, earn your customers’ trust and serve your customers better, with our 99.9% uptime guarantee. We offer 24 x 7 x 365 real-time monitoring to keep your website performing at its optimum best.
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14-DAY MONEY
BACK GUARANTEE!No questions asked! We offer our new customers an unconditional 14-day Money Back Guarantee if you’re not satisfied.
