Infrastructure

We are one of the few web-hosting providers in Hong Kong that offers dedicated cloud servers. We have been continuously investing in high-tech facilities and top-notch servers so that we can provide reliable, high-speed and high-performance Internet Services to our customers.

Data Centre
Our servers are co-located in Hong Kong at Equinix, a leading provider of enterprise-level Data Centers across the globe. Equnix is equipped with the latest technology to ensure the availability of your servers is never compromised. By combining redundant, high-speed internet connections with uninterruptible power supply (using backup generator sets), we deliver performance, reliability and security at an affordable price.

  • Reliability – Safeguard infrastructure in highly secure data centers delivering a 99.999% uptime record
  • Scalability – The widest worldwide availability of 6 million square feet and growing to ensure scalability
  • Global Reach – The broadest footprint of 90 data centers across 35 key markets in 4 continents
  • Choice – The greatest aggregation of 600+ networks to ensure performance and offer the power of choice

Reliable Connectivity
Our Data center has over 90 Points of Presence including Hong Kong, China, Asia, Europe, and USA

  • 1/10 Gbps Network
  • 24 x 7 Basic Server (uptime/downtime) Monitoring
  • Extensive Public and Private Peering
  • Data Centers Connected Via High Speed Links
  • Multiple links for Redundant Network Connections

Facility

  • 24 x 7 Remote Hand Request
  • 24 x 7 Reboot or Power Cycle on Request
  • Redundant Power Supply
  • Secured Cabinet Doors
  • Multiple N+1 parallel-redundant UPS system
  • Redundant Environment Control Air-conditioning System
  • UPS Backup Generator Set with 72 Hours Re-fuelable Supply.
  • Cables across top and alternate Hot-and-Cool Aisle for regulated air-flow

Effective Fire Protection
In addition to smoke and heat detection devices, our data centre is equipped with fire-fighting systems to protect against fire hazards. We use Fire Master 200 (FM200), a gas-based Fire Suppression System that utilizes Halon and can extinguish a fire in 10 seconds or less without creating any harm to electrical equipment. The pre-action dry-pipe sprinkler system is installed to provide a strong backup to FM200.

Steadfast Air Conditioning
Any computer facilities require air-conditioning to prevent malfunctions caused by overheating. The data centre strictly controls the temperature and humidity within the location using redundant cooling towers, so that all facilities can run properly at all times. Furthermore, our Data Center has hot and cool aisles for regulated Air-Flow

Stable Power Supply
The premier power system deployed eliminates the risks of service interruption due to power outage. The centre is equipped with redundant (N+1) Uninterruptible Power Supply (UPS) System, 1-hour battery backup and N+1 Diesel Generators with full load capacity. A HVAC system provides appropriate airflow, temperature, and humidity to provide optimum conditions for equipment operation and to minimize downtime due to equipment failure.

Security

  • Biometric system with fingerprint recognition, PIN access and CCTV surveillance
  • Secure Facility with Strict & Limited Access to Data Center
  • Secured Cabinet Doors

For more details of our Data Center, visit Equinix Hong Kong

Guarantee

No matter when or where you are, our technical team is always ready to solve your issues 24 x 7 x 365! You could easily contact us via phone, email and live chat for any assistance regarding technical issues.

  • 24 X 7 X 365
    TECHNICAL SUPPORT

    No matter where you are, or what time of the day, our technical team is there 24 X 7 X 365 protection to resolve any issues. You have multiple options to reach our techsupport such as phone, email, and live-chat, to make it convenient for you.

  • 99.9% UPTIME

    Ensure your website is available all the time for your business, earn your customers’ trust and serve your customers better, with our 99.9% uptime guarantee. We offer 24 x 7 x 365 real-time monitoring to keep your website performing at its optimum best.

  • 14-DAY MONEY
    BACK GUARANTEE!

    No questions asked! We offer our new customers an unconditional 14-day Money Back Guarantee if you’re not satisfied.

Our Partners

  • APNIC
  • Equinix
  • Cisco
  • Plesk
  • Virtuozzo
  • Intel
  • Dell
  • Microsoft